Delivery, Returns & Warranty Policy

1. Shipping & Delivery

• Delivery times may vary depending on the location and product availability.
• Delays caused by courier services, customs, or unforeseen circumstances are beyond our control.
• Customers must provide accurate and complete delivery information.
• Tracking information (if available) will be shared once the product is dispatched.
• Additional delivery charges may apply for failed deliveries due to incorrect address or recipient absence.

2. Returns & Refunds

• Products may be returned within 7–14 days of purchase if unused, in original packaging, and with proof of purchase.
• All returned items will be inspected before a refund or exchange is processed.
• Refunds may be issued as store credit or refunded to the original payment method.
• Custom orders, used items, and sale products are not eligible for return or refund.
• Return shipping costs are the customer’s responsibility unless the return is due to a defect or our error.

3. Warranty & Repairs

• Bicycles and accessories are covered under the manufacturer’s warranty, if applicable.
• Warranty does not cover damage caused by misuse, accidents, improper maintenance, or normal wear and tear.
• CycleKom provides repair and maintenance services, which may be subject to additional fees and terms.

4. Contact Information

If you have any questions or concerns regarding our Delivery, Returns, or Warranty Policies, please contact us:

Email: cyclekom@byndadventures.com
Phone/WhatsApp: +968 99270748
Location: Muscat, Oman